Refund Policy · MenuIndex

What you are buying. Every report is built from open-source data only, menus published by restaurants themselves on their own official websites. Delivery aggregators and third-party listing platforms are excluded as sources; menus published without prices are not indexed; coverage is limited to the $$–$$$$ segment; and every figure is an aggregate, with any breakdown drawn narrowly enough to point at an individual restaurant withheld rather than published. These criteria are set out in full in section 2a of our Terms of Service and restated in the methodology section of each report. A report that follows them is not defective for containing withheld breakdowns or for excluding restaurants outside the segment.

1. Before delivery: full refund, no questions asked

You may cancel any order at any time before the report has been delivered to your email, for a full refund. Simply reply to your order confirmation or write to team@menuindex.net with your order number.

2. Late delivery: full refund

If we fail to deliver your report within the delivery window confirmed at checkout for your order, you may request a full refund.

3. After delivery

Reports are digital goods that cannot be "returned" once delivered. For this reason, delivered reports are generally non-refundable. However:

Material defects. If a delivered report contains a material error, for example corrupted files, missing sections described on the product page, or demonstrably incorrect data, contact us within 14 days of delivery. We will first correct and re-issue the report; if we cannot correct it within 5 business days, you will receive a full refund.
Wrong product. If you received a different report than the one you ordered, we will deliver the correct report immediately or refund you in full.

4. How refunds are processed

Payments on menuindex.net are processed by our merchant of record, Paddle (Paddle.com Market Ltd). Approved refunds are issued by Paddle to your original payment method. Refunds typically appear within 5–10 business days depending on your bank or card issuer. You may request a refund either by emailing team@menuindex.net or directly through the link in your Paddle receipt.

5. What this policy does not limit

Nothing in this policy limits any non-waivable statutory rights you may have as a consumer in your jurisdiction, or Paddle's own buyer protection terms.

6. Contact

Refund requests and questions: team@menuindex.net. Please include your order number and the email address used at checkout.